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Salary: USD 124,000 - 145,000 / annual
Extend is a B2B SaaS platform revolutionizing the post-purchase experience for retailers through AI-driven solutions. The company provides merchants with automated customer service, returns/exchange management, fulfillment automation, and fraud detection. Extend works with over 1,000 merchant partners across fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, and sports industries, and is backed by prominent technology investors with headquarters in San Francisco.
The Senior Analyst, Client Insights role sits at the intersection of analytics, product, strategy, sales, and merchant success. This individual will serve as the analytical bridge between Sales and merchants, translating data into business cases, pricing models, and financial narratives that drive sales and retention.
Key responsibilities include:
- Serve as the analytical bridge between Sales and prospective/existing merchants; translate data and analysis into business cases, pricing models, and compelling financial narratives
- Partner with Merchant Success to build analyses demonstrating ROI, justify expansion, and support renewal conversations
- Interact directly with merchants to understand reporting needs and deliver best-in-class analytics support for large consumer brands
- Analyze product data and work with product and engineering teams to drive improvements and inform the product roadmap
- Build strong relationships leveraging analytical background and consumer data expertise
This is a high-impact role for someone curious, detail-oriented, and excited about turning data into action. The models, reporting, and insights created will directly impact sales and merchant retention.
Requirements:
- 4-7 years of experience in business analytics, business intelligence, or Technical Account Manager role
- Understanding of consumer brands, ecommerce, and key industry metrics and benchmarks; ideally with experience using data to drive business decisions for ecommerce companies or consumer brands
- Exceptional communication skills with ability to explain complex analysis to merchants and drive value-based decision making
- Experience with SQL (comfortable querying large datasets, writing clean efficient code, understanding optimal data modeling)
- Experience with Snowflake
- Familiarity with Tableau
- Understanding of how to use AI to drive process improvement and efficiency
- Strong cross-functional collaboration experience
- Self-starter mindset with ability to ask good questions, dig into problems independently, and know when to loop others in
- Plus: Experience in brand verticals including Jewelry, Furniture/Home Improvement, Consumer Electronics, Auto Parts, Sporting Goods, or Eyewear
