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Fin (part of Intercom) is seeking a Senior AI Deployment Consultant to lead large-scale, complex customer deployments of its AI Customer Agent platform. You'll own end-to-end implementation programs for enterprise customers, combining strategic project management with hands-on technical configuration of the Fin platform.
In this role, you'll serve as the trusted advisor ensuring customers achieve measurable value quickly and at scale. You'll lead discovery sessions to understand complex requirements, translate them into actionable technical and project plans, and own the hands-on configuration of Fin's automation, workflows, and analytics capabilities. You'll coordinate technical readiness activities including integrations, data migrations, and security reviews, partnering with Forward Deployed Engineers on complex technical challenges while maintaining autonomy over the majority of platform implementation.
You'll manage projects with operational precision—maintaining risk logs, structured reporting cadence to customers and internal leadership, clear escalation paths, and documented decisions. You'll hold projects to scope, schedule, and budget aligned with each customer's unique goals. Cross-functional collaboration is essential: you'll partner with Sales, Customer Success, Product, and R&D to shape deployment strategy upfront and feed field learnings back into the product roadmap.
Success is measured by automation rate (customer adoption of Fin), customer experience scores, on-time and on-budget delivery, time-to-value, and contributions to team methodology and best practices. You'll also apply AI tooling to your own delivery work—discovery synthesis, documentation, asset creation—and share learnings with the team.
Required: 5+ years in customer-facing implementation, deployment, or professional services roles (ideally SaaS or AI tech). You need a proven track record delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates. Hands-on technical capability is essential—you can configure platforms yourself and understand APIs, data flows, and integration patterns well enough to distinguish config problems from engineering ones. Exceptional communication and relationship-building skills, strong judgment under ambiguity, and daily use of AI tooling in your workflow are required. Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.
