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Cornerstone is seeking a Senior AI Delivery Consultant to lead the successful implementation and deployment of AI solutions across global enterprise customers. This role owns end-to-end customer execution from Solution Design handoff through HyperCare, driving delivery excellence across Cornerstone's Workforce AI suite (Intelligence+, Skills Architect, PeopleGraph, Agent Packs, and emerging AI-powered solutions).
Key Responsibilities:
Delivery Leadership: Own end-to-end customer execution from Solution Design handoff through HyperCare. Develop delivery plans, implementation strategies, and governance frameworks. Establish project milestones, success measures, and operational readiness criteria. Ensure successful deployment, customer launch readiness, adoption, and transition to Customer Success.
Customer Stakeholder Management: Serve as the primary delivery leader and trusted advisor for executive customer stakeholders, ensuring implementation decisions remain aligned with agreed business outcomes. Facilitate executive steering committees and status reviews. Build strong relationships with customer stakeholders and manage expectations, risks, dependencies, assumptions, decisions, and escalations.
Cross-Functional Coordination: Coordinate Advisory, Solution Design, Product Management, Engineering, Forward Deployment Engineering (FDE), Customer Success, Sales, Delivery Services, and customer stakeholders. Ensure alignment between solution definition and implementation execution. Drive testing, validation, launch readiness, and deployment activities. Support transition through HyperCare to Customer Success.
Delivery Governance: Lead implementation governance and executive milestone reviews. Ensure delivery gates and readiness criteria are achieved before progressing through implementation phases. Track delivery health and proactively resolve delivery risks.
Operational Excellence: Establish repeatable delivery processes, governance models, and implementation best practices. Identify opportunities to improve implementation efficiency and scalability. Contribute to the Workforce AI Delivery Methodology, Playbook, and reusable implementation assets. Capture lessons learned to continuously improve global delivery.
Success is measured by customer implementation success, business outcomes achieved, executive stakeholder satisfaction, delivery predictability, time-to-value, customer adoption and launch readiness, and risk management effectiveness.
Requirements:
- 8+ years of experience in enterprise SaaS delivery, implementation leadership, program management, consulting, or customer execution
- Experience managing complex enterprise customer implementations
- Strong executive stakeholder management skills
- Experience leading cross-functional teams in matrixed organizations
- Exceptional communication and organizational skills
Preferred Qualifications:
- Workforce technology experience
- HR technology experience
- Enterprise software implementation experience
- Global customer delivery experience
- Experience working with AI-enabled software solutions
