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Qover is a leading insurtech scale-up that has raised $70 million and operates across 32 European countries. The company helps businesses orchestrate digital embedded insurance experiences, working with major brands like Revolut, Mastercard, BMW, Canyon, and Monzo. With 160+ colleagues based in Brussels, Qover is disrupting the European insurance market by making insurance simple, transparent, and accessible.
The Claims Officer role is central to Qover's mission of delivering excellent customer experiences. You will manage the complete claims lifecycle, from initial notification through settlement and payment. Key responsibilities include processing claims end-to-end, handling First Notification of Loss and partner validation processes, investigating claims to determine validity, assessing coverage against policy conditions, managing written and phone correspondence, calculating settlements, and maintaining accurate records. You will also contribute to continuous process improvement by identifying opportunities and implementing new technologies.
This is a hybrid role based in Brussels with flexibility: up to three days remote per week and the ability to work from anywhere for one month per year. The working space is located at WeWork (Rue du Commerce 31) with a dedicated Qover area and terrace for team events. Benefits include 28 days of annual leave (8 days above the legal minimum), a positive collaborative culture, regular social events, and the opportunity to work alongside entrepreneurial colleagues at one of Europe's fastest-growing insurtechs.
REQUIREMENTS:
- 1 to 5 years of experience in claims handling in an insurance company, MGA, broker, or third-party administrator
- Fluent English; any other European language is a plus
- Working knowledge of Google applications (Gmail, Google Docs, Google Sheets, Slack) and ability to learn new systems quickly
- Ability to multitask and prioritize varied workloads
- Tech affinity is a plus
- Ability to work under pressure and prioritize tasks in a fast-paced environment with conflicting priorities
- Strong initiative-taking and stakeholder management skills
- Excellent written and verbal communication skills
- Self-motivated, open-minded, curious, and flexible with a "can-do" mentality
