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Salary: USD 110,000 - 140,000 / annual
Voyager Technologies is a space, defense, and national security technology company seeking a Salesforce Administrator to manage and optimize their Salesforce environment. This role provides day-to-day administration, user support, data quality maintenance, and system improvements to help teams manage customer relationships and sales activity effectively.
You will partner with Sales, Marketing, Operations, and IT teams to understand business needs, configure solutions, and drive consistent Salesforce adoption across the organization.
Key responsibilities include:
- Managing users, licenses, permission sets, sharing settings, and access controls in coordination with IT
- Maintaining standard and custom objects, fields, page layouts, record types, validation rules, and Lightning record pages
- Building, maintaining, and troubleshooting Salesforce Flows to streamline business processes
- Resolving user support requests and troubleshooting issues, coordinating with vendors or technical teams as needed
- Maintaining data quality through duplicate prevention, validation, cleanup, and controlled data imports/exports
- Creating and maintaining reports and dashboards for pipeline, sales performance, and business metrics visibility
- Gathering business requirements, recommending solutions, and managing a prioritized backlog of enhancements
- Testing changes in sandbox environments, coordinating user acceptance testing, and deploying approved updates
- Reviewing Salesforce releases, assessing impact, and communicating relevant changes to users
- Monitoring connected applications and coordinating troubleshooting with integration owners and IT
- Developing user guides, documenting configurations, and providing onboarding and ongoing training
- Following company policies for access, data protection, documentation, and system changes
Required Qualifications:
- Five or more years of hands-on Salesforce administration experience
- Experience configuring Salesforce objects, permissions, validation rules, and Lightning pages
- Experience building and troubleshooting Salesforce Flows
- Proficiency with Salesforce reports, dashboards, and data management tools
- Understanding of CRM concepts and sales processes, including lead, account, contact, and opportunity management
- Ability to translate business requirements into maintainable Salesforce solutions
- Strong problem-solving, communication, and documentation skills
- Ability to prioritize support requests and improvement projects independently
- Relevant education, professional experience, or a combination of both
Preferred Qualifications:
- Salesforce Administrator certification
- Experience supporting Sales Cloud
- Experience with Salesforce integrations, AppExchange applications, and data migrations
- Familiarity with sandbox management, deployment tools, and change control practices
- Experience supporting cross-functional teams and delivering user training
- Basic understanding of SOQL and ability to collaborate with Salesforce developers
