SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 120,000 - 135,000 / annual
Pair Eyewear is scaling its wholesale channel and seeking a Sales Operations Manager to build and own the systems, data, processes, and infrastructure that enable the wholesale team to execute strategy and serve accounts efficiently.
You will report directly to the Director, Customer and Sales Operations and partner closely with the Wholesale President and Sales Directors. This is a strategic operations role focused on removing friction across order-to-cash workflows, managing the wholesale data ecosystem, and driving adoption of operational standards across the sales team.
Key Responsibilities:
Sales CRM & Platform Architecture: Own the implementation, administration, and governance of the sales CRM ecosystem for wholesale, defining data standards, field mappings, and governance rules to ensure accurate account ownership, pipeline visibility, and forecasting. Lead the platform roadmap, including evaluating integrations, managing vendor relationships, and ensuring CRM, order-to-cash, and reporting platforms work together seamlessly.
Master Data & Account Governance: Establish and maintain product data, account hierarchy, classification frameworks, and door-level identifiers that power wholesale operations and reporting. Define account segmentation and AE-to-account routing logic, including clear rules for resolving ownership conflicts.
Order-to-Cash Operations: Own and continuously improve the wholesale order journey from receipt through delivery, optimizing order intake (rep submission, email, phone, B2B platform) and driving adoption of automated processes. Establish operational processes for returns, credits, and claims in partnership with Finance, and monitor key cycle metrics against SLAs. Partner with Fulfillment, Supply Chain, and 3PL partners on inventory visibility and operational planning.
Field Enablement & Administration: Administer territory changes day-to-day—assignments, account moves, and splits. Manage the wholesale sample program end-to-end—seasonal product refreshes, allocation, inventory tracking, and recovery. Partner with Finance to administer quotas and ensure AEs have clear visibility into goals and performance.
Wholesale Service Design & Intake: Design and improve how customer experience supports wholesale, creating a high-touch experience for key accounts while enabling scalable, self-service support for indie accounts. Build account-facing intake mechanisms and routing processes. Monitor service-level metrics to identify opportunities to improve the account experience.
Reporting & Analytics: Own the reporting strategy for wholesale, creating a single source of truth with AE-facing dashboards (pipeline, forecast, account health, productivity) and leadership reporting (channel health, door growth, efficiency, forecast accuracy). Lead the migration of wholesale reporting from NetSuite to Looker and establish a roadmap for scalable, self-service reporting. Partner with Sales and Finance on forecasting and pipeline management.
Required Qualifications:
- 8+ years in Sales Operations, Revenue Operations, Sales Excellence, or a similar function within a B2B or wholesale organization
- Experience owning or administering CRM platforms, including data governance, pipeline management, and forecasting
- Experience across order-to-cash, supply chain, or fulfillment processes
- Track record leading complex, cross-functional initiatives across Sales, Finance, IT, CX, and Operations
- Advanced Excel or Google Sheets skills, and experience with Looker or a similar business intelligence platform
- Strong analytical and communication skills, with the technical aptitude to quickly learn and administer new systems
Nice to Have:
- B2B wholesale or distribution experience, particularly in eyewear, optical, or another high-SKU consumer product business
- Experience with NetSuite, Salesforce, HubSpot, Shopify Plus, or similar CRM/ERP/ecommerce platforms
- SQL knowledge, and experience designing or monitoring SLAs in a service or operational environment
- Experience building self-service reporting for sales teams in a high-growth organization of roughly 50–500 employees
