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Salary: USD 106,000 - 153,000 / annual
Motive is seeking a Sales Operations Manager to join the Operations team and focus on the Service organization, which includes Implementation, Installation, and Customer Education business units. You will act as the central nervous system for the Services organization, optimizing workflows and managing operational processes across these critical teams.
In this role, you will:
- Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
- Partner with cross-functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization
- Manage weekly and monthly business processes, escalating deviations from goals and expectations
- Serve as the connective tissue between Services and the rest of the business
- Handle ad-hoc reporting requests through Salesforce and other platforms
- Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale
Your ability to think strategically, adapt quickly, and manage resources effectively will be essential. You will collaborate closely with Sales, Support, and Product teams to ensure the new customer experience is smooth, builds trust, and is efficient for both customers and the business.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The platform combines safety, operations, and finance management in a single system with industry-leading AI. Motive serves nearly 100,000 customers across transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
REQUIREMENTS:
- 3+ years of Field Sales/Revenue Operations experience at a high-growth SaaS company in the Mid-Market or Enterprise segments
- Exceptional spreadsheet and data management skills to quickly structure analyses, answer key business questions, and drive decision making
- Experience building Salesforce reports and dashboards, knowledge of how SFDC applications integrate with each other, and ability to enable sales on SFDC best practices and related tools
- Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, QBRs and other related projects
- Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness
- Demonstrated ability to be a self-starter—you will take the initiative to own projects and operate well with little guidance
- Demonstrated ability to prioritize workload and manage multiple concurrent projects in a rapidly changing, hyper-growth environment
- Strong written and verbal communication skills
