SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 86,600 - 139,000 / annual
ServiceTitan is seeking a Sales Enablement Manager to serve as a strategic orchestration leader for the Upsell and Fintech organization. This role owns enablement strategy across high-priority, cross-functional initiatives while managing day-to-day deliverables including onboarding content, training sessions, and stakeholder communications.
Key Responsibilities:
Initiative Orchestration & Strategy: Own intake, prioritization, and sequencing for high-priority Upsell initiatives (product releases, pricing/process changes, system changes) using an impact-tiering framework. Facilitate recurring enablement planning forums with cross-functional business partners (Sales Enablement, Product Marketing, RevOps, Post-Sales, Demand Gen, Sales/Engineering). Build and maintain enablement plans for Tier 1 initiatives with clear problem statements, solutions, success criteria, timelines, and stakeholder alignment.
Process & Product Change Management: Translate product releases and process changes into actionable guidance for individual contributors and managers. Own change management and internal communications strategy based on actual impact level. Partner with Product and Product Marketing to shape go-to-market requirements and adoption programs from an enablement perspective.
Training Delivery & Content Creation: Build effective enablement content (training materials, playbooks, job aids) in partnership with functional SMEs. Deliver training directly for high-priority initiatives through instructor-led sessions and working sessions rather than delegating entirely.
Cross-Functional Partnership: Serve as the enablement point of contact for Upsell leadership, GTM, Post-Sales, Fintech sellers, and product/revenue leaders. Represent enablement's perspective in cross-functional planning to ensure proper sequencing, training, and change management.
Performance & Measurement: Track adoption and effectiveness of major initiatives against the Upsell scorecard (readiness, adoption, effectiveness). Continuously refine the intake and tiering process based on past rollout outcomes.
Requirements:
- Proven enablement experience with demonstrated impact on business outcomes in high-growth, fast-changing organizations
- Deep knowledge of the home services industry and ServiceTitan's product, platform, and customer base
- Sales or account management experience in B2B SaaS or post-sales motion, in addition to enablement experience
- BA/BS degree and 4-6+ years of related experience in enablement, training, or GTM program management
- Demonstrated experience managing multiple concurrent, cross-functional initiatives with strong intake, prioritization, and stakeholder alignment skills
- Strong track record building relationships with senior stakeholders across Product, Product Marketing, RevOps, and Sales/Account Management leadership
- Exceptional written and verbal communication skills; ability to translate product and process change into clear, action-oriented enablement
- Ability to prioritize and sequence competing high-priority initiatives in fast-paced, ambiguous environments
- Proficiency with CRMs, LMS platforms, eLearning software, and project tracking tools (e.g., Jira, Confluence)
- Experience in people management or demonstrated ability to motivate and lead others without direct authority
