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New Relic is seeking a Sales Compensation Analyst to join the Sales Commission team, reporting to the Senior Manager of Sales Commission. This role is responsible for calculating and processing monthly commission payments accurately and timely, serving as a business partner to sales leaders and their organizations.
Key responsibilities include:
**Commission & Compensation Management:** Calculate and record monthly commission payments and SPIFFs (special performance incentive funds) for sales incentive employees using both Google Sheets-based models and the Xactly Incent platform. Manage Leave of Absence processing and SDR team commissions. Log, track, and resolve incoming sales compensation inquiries via shared communication channels to ensure SLA compliance.
**Xactly Administration & System Setup:** Develop deep understanding of sales compensation policies, systems, and reporting tools. Work with the team to implement platform updates and Xactly configurations to reflect sales hierarchy, plan rules, rate tables, and quotas. Perform audits to ensure data integrity between Xactly Incent and commission plan documents.
**Plan Documentation & Compliance:** Administer and manage plan documents and Management By Objectives (MBOs). Distribute, track, and report on commission plan acceptance status to ensure compliance and timeliness.
**Data Management & Roster Support:** Oversee administrative management of the Global Sales Roster and Master File. Execute BCM data pulls as required. Retrieve and analyze data using Google Sheets, Excel, Salesforce, Tableau, and other BI platforms.
**Cross-Functional Collaboration:** Collaborate with People, Sales Operations, Revenue Operations, and Payroll teams to process new hires, terminations, promotions, and transfers within Xactly. Leverage AI tools and modern technologies to automate workflows and drive process efficiency. Provide analytical support on variable pay projects as identified by management.
The role requires rotating shift schedules to support US hours (5:00 PM – 2:00 AM IST) during weeks 1–2 and EMEA hours (2:00 PM – 11:00 PM IST) during weeks 3–4. Extended hours may be required during quarter-close periods and Q1 (fiscal year starting April) involves higher workload due to annual GTM plan rollout.
**Requirements:**
- Bachelor's degree in Accounting, Finance, or Economics
- 3–5 years of working experience in sales compensation and analysis
- Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies
- Hands-on experience with Xactly Incent platform and Salesforce
- Proficient with Google Workspace (Sheets, Docs, Slides) and Microsoft Office
- Excellent problem-solving, detail-oriented, highly organized, and analytical skills
- Excellent verbal, analytical, written communication, and interpersonal skills
- Comfortable with ambiguous problems, curious, willing to ask questions, able to deliver results under tight deadlines
- Self-starter with exemplary organizational skills and positive attitude
- Demonstrated experience working with cross-functional, cross-departmental, and virtual teams
