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Zinc is seeking a diligent, proactive SaaS Support Engineer to join the team as the product scales to support more customers. In this role, you will provide technical support for the software product, working closely with Customer Success and Engineering teams to diagnose and resolve user issues. You'll help tackle complex bugs, contribute to challenging technical investigations, and share learnings that help the broader team better support users.
This is a hands-on technical role focused on supporting a software product in real-world environments rather than internal IT systems or hardware. You'll spend your time debugging tough problems, understanding how complex applications behave under various conditions, and collaborating across teams to improve the customer experience. The role is well suited to candidates who enjoy problem-solving and have a genuine interest in understanding system behavior and user workflows.
REQUIREMENTS
The posting does not explicitly state specific requirements such as years of experience, required technical skills, certifications, or educational background.
