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Zylo is the enterprise leader in SaaS Management, enabling companies to discover, manage, and optimize their SaaS applications. The company helps enterprises reduce costs and minimize risk by centralizing SaaS inventory, license, and renewal management. Zylo's AI-powered platform provides visibility into SaaS usage and spend across more than 30 million licenses and $34 billion in managed spend.
Reporting to the Manager of Services, you will join Zylo's Managed Services team and act as a SaaS Category Manager on behalf of customers. You will be accountable for driving SaaS Management initiatives as an extension of the customer organization, delivering an add-on service focused on driving ROI and scaling the program.
Key responsibilities include:
- Embed with Zylo customers as an extension of their team to drive completion on SaaS Management opportunities surfaced by the Zylo platform
- Help customers mature their SaaS Lifecycle Management and Procurement processes and methodology
- Own and/or support SaaS negotiations on behalf of customers: stakeholder collaboration, benchmarking target pricing from the Zylo database, direct negotiation with providers, and facilitation of completion
- Take ownership of the customer Zylo instance as the primary power user, configuring the account, maintaining the system of record, and validating spend and application owners
- Achieve SaaS Management opportunities based on best practices and Zylo insights: license reclaiming workflows, subscription consolidation, addressing rogue SaaS purchasing, and risk aversion activities
- Maintain tracking of metrics aligned to customer value and success, delivering multi-level communication of program progress, status, and ROI
- Interact closely with Zylo's Customer Success, Product, and Support teams to ensure alignment to customer value
- Moderate travel to customer face-to-face meetings and workshops may be expected
This role offers the opportunity to be part of building a program that is transformative in the management of one of the biggest categories in growing organizations: Software as a Service. The position brings a consultative aspect to customers based on SaaS Management best practices, combined with actualization of tactical SaaS Management activities.
REQUIREMENTS:
Experience Required:
- 2+ years experience in a customer-facing role as the point-of-contact, with experience rolling up your sleeves to find solutions to customer (internal/external) needs
- Experience overseeing and documenting SaaS Contract Negotiations
- Experience in Procurement, IT, and/or the SaaS space working with cross-functional teams supporting elements of SaaS such as deployment, management, and negotiations
- Experience navigating, actualizing, and documenting cost saving initiatives
- Highly developed written and verbal communication skills
- Strong attention to detail and tenacity to see projects and tasks to completion
Nice to Have:
- Experience creating professional and eye-opening documents utilizing graphics and charts to convey intricate themes and insights
- Self-starter approach with aptitude to identify and actualize on actionable opportunities that drive customer ROI
- Experience leveraging Excel and Google Sheets
