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GovWorx is hiring a SaaS Implementation Project Manager to lead a high-volume portfolio of customer implementations, typically managing 40+ concurrent projects with timelines ranging from 30 to 120 days. This is a hands-on execution role combining disciplined portfolio management with strong customer communication, technical aptitude, and sound judgment.
Key responsibilities include owning projects from sales handoff through configuration, testing, launch, and transition to Customer Success. You will maintain accurate milestones, dependencies, risks, decisions, and next steps across projects in different lifecycle stages. You'll prioritize by customer impact, milestone urgency, risk, and dependency; identify delays early and escalate with recommended solutions. You'll build repeatable project templates, customer communication cadences, and portfolio health reporting that leadership can trust.
You'll serve as the primary customer contact, facilitate effective status meetings, and provide concise, proactive communication. You'll set expectations, manage scope, and distinguish configuration questions, technical blockers, product limitations, and training needs. You'll coordinate with Sales, Product, Engineering, Onboarding, and Customer Success to keep implementation work moving, translating customer workflows and business requirements into clear actions for both technical and nontechnical stakeholders.
The role emphasizes AI-enabled, systems-minded work. You'll use Claude or comparable AI tools to improve meeting preparation, documentation, communication, risk analysis, and reporting. You'll create reusable prompts, templates, summaries, and workflows that reduce administrative effort across the portfolio while validating AI-assisted work and protecting confidential information.
You'll maintain accurate project records, including meeting notes, task assignments, and completion status. You'll provide regular progress reports to leadership, highlighting successes, risks, and areas needing attention, and track KPIs related to project delivery and customer satisfaction.
Required qualifications: 3+ years managing customer-facing SaaS implementations, onboarding programs, or comparable technical projects; demonstrated success managing a high-volume portfolio of concurrent customer projects; working knowledge of implementation lifecycles; technical aptitude and ability to learn unfamiliar software quickly; excellent written communication, meeting facilitation, prioritization, and documentation skills; demonstrated use of AI, automation, templates, or repeatable workflows; ability to work independently and collaboratively in a fast-paced remote environment.
Preferred qualifications include experience supporting government, public-sector, regulated, or compliance-sensitive customers; familiarity with APIs, integrations, data migration, SSO, system configuration, or technical troubleshooting; and experience creating implementation playbooks, automations, dashboards, or portfolio health indicators.
The role requires U.S. citizenship and the ability to pass FBI fingerprint and background checks in multiple states. Primary tools include GuideCX, Linear, Notion, Slack, Gmail, Claude, and Google Drive in a macOS/browser-based environment.
