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Formic is reshaping American manufacturing by making industrial automation accessible through a Robotics-as-a-Service model. The company combines industrial robotics, proprietary software, and full-service support to help manufacturers deploy automation quickly without large upfront capital investment.
As a Robotics Field Service Engineer, you will be the front line of technical ownership across Formic's deployed robotic cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent Formic directly within customer manufacturing facilities. This is a hands-on, high-accountability role in uptime-critical environments where your work directly impacts fleet performance, customer satisfaction, and long-term system reliability.
Key responsibilities include: performing preventative, corrective, and predictive maintenance on robotic manufacturing cells; responding to remote and on-site escalations to diagnose root causes and restore systems quickly; providing hands-on technical support to customer operators and maintenance teams; logging service activity and spare part requirements in CMMS systems; coordinating field scheduling with customers, vendors, and internal stakeholders; monitoring system performance using Formic dashboards; documenting service work and root cause analysis; identifying recurring failure patterns; building trusted relationships with plant managers; operating with strict adherence to safety standards including LOTO compliance; participating in RCA sessions and continuous improvement initiatives; and continuously expanding technical depth across robotics, controls, networking, and industrial systems.
You should have 3+ years of hands-on field service experience supporting robotic or industrial automation systems, strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems, ability to read electrical schematics and wiring diagrams, experience with CMMS platforms, comfort with local travel up to 80% and overnight travel up to 50%, and clear written and verbal communication skills. Bonus qualifications include experience with 6-axis robot brands (Fanuc, KUKA, Yaskawa, ABB, Universal Robots), familiarity with palletizing or conveyor systems, experience in high-speed manufacturing environments, prior customer-facing field experience, and Spanish language proficiency.
