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Formic is reshaping American manufacturing by making industrial automation accessible through a Robotics-as-a-Service model. The company combines industrial robotics, proprietary software, and full-service support to help manufacturers deploy automation quickly without large upfront capital investment.
As a Robotics Field Service Engineer, you will be the front line of technical ownership across Formic's deployed robotic cells. You will diagnose failures, restore systems to production, and perform preventative and corrective maintenance directly within customer manufacturing facilities. This is a hands-on, high-accountability role operating in uptime-critical environments where your work directly impacts fleet performance, customer satisfaction, and long-term system reliability.
Key responsibilities include: performing preventative, corrective, and predictive maintenance on robotic manufacturing cells; responding to remote and on-site escalations to diagnose root causes and restore systems quickly; providing hands-on technical support to customer operators and maintenance teams; logging service activity and spare part requirements in CMMS systems; coordinating field scheduling with customers, vendors, and internal stakeholders; monitoring system performance using Formic dashboards and fleet tools; documenting service work and root cause analysis with precision; identifying recurring failure patterns and escalating systemic risks; building professional relationships with plant managers and site personnel; operating with strict adherence to safety standards including LOTO and industrial compliance; and participating in RCA sessions and continuous improvement initiatives.
You should have 3+ years of hands-on field service experience supporting robotic or industrial automation systems, with strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems. You must be able to read electrical schematics, wiring diagrams, and pneumatic drawings; have experience with CMMS platforms; be comfortable with local travel up to 80% and overnight travel up to 50%; and demonstrate clear written and verbal communication skills with a commitment to safety and disciplined field execution. Bonus qualifications include experience with 6-axis robot brands (Fanuc, KUKA, Yaskawa, ABB, Universal Robots), familiarity with palletizing or conveyor systems, experience in food/beverage/packaging manufacturing, prior customer-facing field experience, and Spanish language proficiency.
