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Formic is reshaping American manufacturing by making industrial automation accessible through a Robotics-as-a-Service model. The company combines industrial robotics, proprietary software, and full-service support to help manufacturers deploy automation quickly without large upfront capital investment.
As a Robotics Field Service Engineer, you will be the front line of technical ownership across Formic's deployed robotic manufacturing cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent Formic directly within customer facilities. This is a hands-on, high-accountability role in uptime-critical environments where success requires strong troubleshooting discipline, calm execution during production interruptions, and structured documentation.
Key responsibilities include:
- Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
- Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly
- Provide hands-on technical support to customer operators and maintenance teams
- Log service activity, asset updates, and spare part requirements in CMMS systems
- Coordinate field scheduling and support with customers, vendors, and internal stakeholders
- Monitor system performance remotely using Formic dashboards and fleet tools
- Document service work, root cause analysis, and follow-up actions with clarity and precision
- Identify recurring failure patterns and escalate systemic risks for broader improvement
- Build professional, trusted relationships with plant managers and site personnel
- Operate with strict adherence to safety standards, including LOTO and industrial compliance
- Participate in RCA sessions, audits, and continuous improvement initiatives
- Continuously expand technical depth across robotics, controls, networking, and industrial systems
Required qualifications: 3+ years of hands-on field service experience supporting robotic or industrial automation systems; strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems; ability to read electrical schematics, wiring diagrams, and pneumatic drawings; experience using CMMS platforms; comfort with local travel up to 80% and overnight travel up to 50%; clear written and verbal communication skills; demonstrated commitment to safety.
Bonus qualifications include experience with 6-axis robot brands (Fanuc, KUKA, Yaskawa, ABB, Universal Robots), familiarity with palletizing/case packing/pick-and-place systems, experience in food/beverage/packaging/CPG manufacturing, prior customer-facing field experience, and Spanish language proficiency.
