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Salary: USD 75,000 - 85,000 / annual
Melio is a fast-growing B2B payments platform serving US small businesses. The Risk Operations Specialist will be a frontline member of the Risk & Compliance Team, responsible for protecting the platform and users from fraudulent, abusive, and prohibited activity.
Key responsibilities include:
- Making fraud decisioning to support business operations and protect users
- Managing escalations related to risk decisions through cross-functional collaboration with teams across the company
- Processing Zendesk tickets and written communications with end users, internal teams, partners, and payment-related inquiries
- Communicating with customers via phone regarding account recovery and fraud remediation
- Contributing to team projects, collaborating on squad initiatives, and driving new operational improvements
The role requires 1+ years of experience in risk, customer experience, or payment operations (fintech experience preferred) and 1+ years working with Zendesk. You'll maintain personal and group KPIs around capacity and quality, demonstrate strong problem-solving skills, and work well in a collaborative team environment. The position requires availability between 10 AM–7 PM MST, Monday–Friday.
Melio offers competitive compensation ($75,000–$85,000 annually), comprehensive benefits (medical, dental, vision with 100% coverage, FSA/HSA), 401(k) matching, stock options, wellness programs, generous time off, and professional development opportunities. The role is remote within Colorado with occasional in-person team sessions.
