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Salary: GBP 53,100 - 53,100 / annual
Coinbase is seeking a Risk & Monitoring Analyst III to join the Operational Risk and Controls team within Global Financial Crimes Operations. In this role, you will own quality assurance reviews of Complaints case investigations—including formal, legal, and litigation cases—that support Coinbase's AML/CFT (Anti-Money Laundering/Countering the Financing of Terrorism) program.
You will strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning & Development to turn quality insights into measurable operational improvements.
Key responsibilities include:
- Complete weekly QA audit allocations in line with established procedures and grading standards, providing detailed documentation of errors identified and their root causes.
- Conduct root cause analyses and deep dives into operational procedures to identify recurring themes, knowledge gaps, and opportunities to improve team performance.
- Partner with stakeholders across Customer Experience, Compliance, Analytics, and L&D to close process gaps, launch workflow improvements, and enhance QA rubrics and frameworks.
- Build and present QA insights, recommendations, and performance metrics to Client Service Management and Complaints leadership, using data to drive prioritization and decision-making.
- Leverage metrics and reporting tools to deliver data-driven recommendations that measurably improve case quality, consistency, and throughput.
Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."
REQUIREMENTS:
- 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs within financial services, with exposure across multiple compliance disciplines (e.g., Complaints, KYC, AML, TMS, or sanctions).
- Demonstrated ability to execute root cause analyses and translate QA findings into actionable process improvements adopted by operations teams.
- Proven track record of partnering with cross-functional teams globally to implement process improvements and deliver work outcomes that meet quality and timeline standards.
- Experience building QA dashboards, trend reports, and presentations using Google Sheets and Slides (or equivalent tools) to communicate findings to senior stakeholders.
- Ability to utilize generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
