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OfferUp is seeking a Revenue Operations Systems Administrator to join the Revenue Operations team in a hybrid role based in Bellevue, WA. This is a multi-platform systems role spanning CRM, billing, customer support, marketing, and revenue intelligence tools including Salesforce, Zuora, Zendesk, HubSpot, and Zoom Revenue Accelerator.
You will own technical execution within a roadmap and priority framework set by the RevOps Manager. You'll investigate problems, recommend solutions, and independently drive work through implementation, testing, deployment, and documentation. You'll have meaningful autonomy in how problems are solved, while broader systems strategy and architecture remain with the RevOps Manager.
Key responsibilities include:
**Salesforce Administration**: Own user management, permissions, Flow automation, custom objects and fields, data quality, integrations, reporting, and dashboards. Translate business requirements into technical solutions, handling sharing rules, permission sets, UTM/attribution configuration, and lead-routing troubleshooting.
**Zuora Operations**: Manage billing workflows, subscription lifecycle, product catalog updates, pricing configuration, and troubleshoot subscription amendments and billing disputes.
**Zendesk Configuration**: Maintain ticket views, automation, triggers, macros, and reporting for customer success and risk teams. Handle routing triggers, time-tracking setup, and containment reporting.
**HubSpot Maintenance**: Support marketing-to-sales pipeline hygiene, list management, form configuration, and Salesforce-HubSpot sync troubleshooting.
**Release & Change Management**: Own the deployment lifecycle across the stack using Git-based branching, sandbox testing, PR-reviewed deploys, staged rollouts, and rollback planning.
**AI-Assisted Execution**: Use AI coding assistants (Claude Code) to accelerate technical work, providing clear direction, reviewing output, debugging, and validating changes.
**KTLO Operations**: Triage and resolve inbound system requests from Sales and CS teams without requiring escalation on routine issues.
**Documentation**: Build and maintain runbooks and internal documentation for system configurations and workflows.
You'll have the opportunity to grow beyond a single-platform admin role, working across multiple systems with production ownership from day one. As the RevOps Systems function grows, you'll have the opportunity to own more architecture and become a foundational source of technical knowledge for the team.
Required qualifications: 4+ years in Revenue Operations, Sales Operations, or Business Systems with demonstrated ownership of production revenue systems. Hands-on Salesforce administration experience required (ADM 201 certification strongly preferred). Exposure to Zuora or comparable subscription/billing platforms. Familiarity with Zendesk or comparable CS helpdesk platforms. Experience with structured release management in live production environments using Git/GitHub. Practical experience using AI coding assistants. Strong documentation instincts and ability to work independently from problem statement to shipped solution.
