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GetYourGuide is a global marketplace connecting millions of travelers with unique activities and experiences. The Business Operations & Strategy team drives commercial growth by optimizing supplier acquisition channels and vendor partnerships.
As Revenue Operations Manager for Inside Sales, you will own the strategic direction, financial performance, and scalability of GetYourGuide's highest-velocity supplier acquisition channel. This is a pivotal role bridging Commercial, Data, and Finance teams to turn channel performance into measurable business outcomes.
Key responsibilities:
- Own the inside sales channel's financial and operating model, building forecasts and tracking unit economics (cost per acquisition, ROI, lifetime value) to guide investment decisions
- Identify efficiency improvements through data analysis, tooling, automation, and AI applications
- Translate complex operational and commercial questions into clear, actionable strategic plans for senior stakeholders
- Set channel targets and KPIs, building analytical frameworks (funnel conversion, cohort performance, benchmarking) to track and improve performance
- Serve as the analytical backbone connecting Commercial, Data, and Product teams, translating channel insights into clear recommendations and trade-offs
Required experience:
- 5+ years in Revenue Operations, Strategy, or Analytics in fast-paced environments (ideally marketplace, SaaS, or platform companies)
- Strong analytical rigor: build forecasts, unit-economics models, and business cases using Excel, SQL, Looker, or similar tools
- Strategic thinking with ability to break down complex problems into actionable plans and communicate compelling narratives
- Operational acumen with test-and-learn mindset, iterating based on data and holding yourself accountable to outcomes
- Fluent English (written and verbal)
- Demonstrated ability to apply AI tools to improve work quality and efficiency
Preferred qualifications:
- Experience working alongside inside sales or outbound sales functions
- Familiarity with travel, experiences, or marketplace industries
- Exposure to BPO or outsourced operations models
Work arrangement: Hybrid with three days in-office collaboration (Mon, Tue, Thu) and two days optional remote focus time. Flexibility to work from anywhere 30 days annually.
