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Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. The platform autonomously executes tasks for compliance, audits, risk management, vendor risk, privacy, and AI governance. Backed by top-tier investors including Accel, Elevation, and Blume Ventures with $31.8M in funding, Sprinto is trusted by over 4,000 organizations across 75 countries.
In this Revenue Operations Analyst role, you will own critical customer success and partnership operations functions. Your responsibilities include:
• Own Customer Success Operations, including CX process instrumentation and CRM hygiene in HubSpot
• Document CX processes, workflows, and ensure process adherence
• Define key metrics and deliver periodic reporting (weekly, monthly, quarterly) on renewal, retention, upsells, GDR, NDR, and logo retention
• Own Partnership Operations, including partnership process instrumentation and CRM hygiene in HubSpot
• Document partnership processes, workflows, and monitor process adherence
• Build and maintain partner pipeline and program reporting
• Support recurring GTM operations requests across CS and Partnerships, including variable pay calculations and ad-hoc data requests
Sprinto operates as a fully remote, 100% distributed company with a culture centered on ownership, problem-solving, and impact. The company was founded in 2020 by second-time founders and powers compliance for organizations including Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, and HackerRank.
REQUIREMENTS:
• 1–3 years of experience in Revenue Operations, preferably in Customer Success and/or Partnership Operations
• Hands-on experience with HubSpot, including building workflows, properties, reports, and dashboards
• Working fluency in SaaS metrics: ARR, MRR, GDR, NDR, churn, partner-sourced ARR, and partner-influenced ARR
• Demonstrated experience maintaining data hygiene and catching errors or process deviations
• Ability to learn new AI tools, technologies, and processes
• Strong attention to detail and ability to collaborate effectively with various stakeholders
