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Veeam Software, the Data and AI Trust Company, is seeking a Renewals Advocacy Manager to serve as the strategic lead for Customer Advocacy, Executive Engagement, and Voice of the Customer initiatives across the Global Renewals organization. Reporting to the VP of Global Renewals Account Management, you will ensure customer feedback is translated into meaningful business action, executive customer commitments are executed, and strategic initiatives that improve customer experience, retention, and long-term growth are successfully delivered.
Key responsibilities include owning executive engagement for renewals by partnering with the VP of Global Renewals on strategic customer meetings, Executive Business Reviews (EBRs), executive sponsor engagements, and renewal strategy discussions. You will drive accountability and follow-through by capturing customer commitments, executive decisions, risks, and action items, ensuring cross-functional ownership, timely follow-through, and executive visibility. You will coordinate executive engagement plans for strategic enterprise accounts and monitor progress against agreed objectives, driving accountability across internal stakeholders so customer commitments are fulfilled and communicated effectively.
This role partners closely with Sales, Customer Success, Product, Marketing, Support, Professional Services, Operations, and Finance to ensure the Voice of the Customer is reflected in business decisions and operational execution at renewal time. You will serve as a trusted partner to Renewals leadership and act as the central point of coordination to ensure customer commitments are translated into cross-functional execution and measurable business outcomes. This is a Renewals-scoped extension of Veeam's broader Customer Advocacy model, applying the same discipline of executive alignment, cross-functional orchestration, and evidence-based follow-through, focused specifically on the renewal moment and the retention outcomes that depend on it.
