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Renewal Strategy & Operations Manager

Rubrik - Palo Alto, CA, United States - In-office - posted 2026-08-17

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Salary: USD 143,200 - 0 / annual

Rubrik is building the operating system for its $1.57B subscription ARR renewal business, which is growing 32% year-over-year. This is a 0-to-1 build phase where the forecasting models, governance frameworks, quoting infrastructure, and playbooks that will run the business at 2x scale don't fully exist yet. You will be a strategic partner to the Senior Director of Renewals, translating renewal metrics (ARR retention, churn, NRR/GRR, pipeline coverage) into actionable narratives for leadership. You'll shape how the business discusses renewals in QBRs and leadership reviews, defining what matters and why. You will architect the systems this business will run on, taking end-to-end ownership of renewal workflows, forecasting models, and quoting frameworks—including multi-year, co-term, and mid-term expansion structures designed to maximize ARR retention at scale. You'll build the playbooks, governance frameworks, and standard operating procedures that don't yet exist, with an eye toward what this function needs to look like in two years. You will own governance and data quality as a system, not a checklist. This includes running quote governance, root-causing discrepancies across CRM and renewal systems, and building controls to prevent recurrence. You'll partner with IT and RevOps to define what systems and automation should actually do. You will lead cross-functionally as the primary liaison between Renewals Operations and BI/Data teams, and a trusted partner to Sales, Finance, Legal, and Customer Success. You'll bring structured thinking to new GTM programs and strategic initiatives, shaping strategy rather than just supporting it. You bring 6+ years in strategy consulting, Strategy & Operations at high-growth or large-scale tech, or Sales/Renewal Strategy & Operations in hyper-growth SaaS. You see yourself as an operator and builder, a structured first-principles thinker who can walk into ambiguity, build frameworks, and drive execution. You have strong independent project management instincts and communicate effectively with both senior leadership and individual analysts. Bachelor's degree required; MBA a plus. Experience with CPQ tools (Salesforce CPQ), forecasting platforms (Clari), SaaS renewal metrics, or SQL/Python is a nice-to-have.

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