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Handshake is a career platform powering 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. The company recently launched Handshake AI, a rapidly growing data business supporting frontier AI labs with human data for model training, now at ~$1B run rate.
As a Relationship Manager on the Education Success Team, you will own the health, success, and retention of a defined segment of education partners (colleges and universities). You'll manage a large book of business, implementing scalable solutions to support multiple accounts simultaneously.
Key responsibilities include:
**Product & Technical Knowledge**: Answer product questions daily, diagnose and resolve data health issues, expand product adoption among career centers, document best practices, and consult with partners on workflow optimization. You'll develop deep expertise in higher education operations, career services structures, and relevant metrics.
**Relationship Management**: Cultivate meaningful, trusting relationships with key stakeholders at education institutions. Navigate complex organizational dynamics to build and maintain trust at scale. Implement recurring and on-demand touchpoint programs.
**Partner Success & Retention**: Ensure successful onboarding for new partners, drive high renewal rates, manage contracts and security requests, track account health using both subjective assessments and data-driven scores. Proactively identify at-risk accounts and implement action plans. Provide project management for strategic initiatives, execute implementation calls and training webinars.
**Operations & Scaling**: Help develop, document, and peer-train on internal processes. Assist with marketing collateral creation. Develop targeted programming for education partners.
You'll report to the Manager of Education Success and collaborate closely with customer support, sales, product, and marketing teams.
