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Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure, serving hundreds of financial institutions across 40 countries with institutional-grade APIs for stocks, ETFs, options, crypto, fixed income, and 24/5 trading. The company is backed by $400 million in funding from top-tier investors including Portage Ventures, Spark Capital, Tribe Capital, and Y Combinator, with a team of 400+ globally distributed members.
In this role, you will serve as a first point of contact for clients and broker partners on service needs and issues. Key responsibilities include submitting and processing operational requests such as funds distributions, cash and stock journals, account updates, and ACAT initiations. You will research and respond to client issues relating to form submissions, transfers, and operational items, while coordinating with internal teams including trading desk, brokerage operations, sales, solutions, customer success, engineering, and product teams.
Additional duties include ensuring new business paperwork is accurately submitted, maintaining a positive and resilient demeanor in a fast-paced environment, making independent decisions within general guidelines, and demonstrating basic understanding of KYC and client onboarding processes.
You must have 1-2 years of experience in the securities industry, hold a FINRA Series 7 license, and demonstrate strong attention to detail, accuracy, and reliability. Excellent written and verbal communication skills are essential, along with experience in FINRA, Federal, and SEC regulations. This is an ideal role for someone passionate about democratizing financial services and eager to contribute to rapid growth in a dynamic, mission-driven organization.
