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Formic is reshaping American manufacturing by making industrial automation accessible through a Robotics-as-a-Service model. The company combines industrial robotics, proprietary software, and full-service support to help manufacturers deploy automation quickly without large upfront capital investment.
As Regional Lead Field Service Engineer, you will provide advanced technical support for Formic's deployed robotic systems while serving as a regional technical leader for field service operations. This role combines deep hands-on technical work with leadership responsibilities, requiring strong diagnostic skills, operational judgment, and the ability to guide others during high-impact service situations.
Key responsibilities include:
- Perform advanced preventative, corrective, and predictive maintenance on robotic manufacturing cells
- Lead resolution of complex or high-impact service issues, including customer production down events
- Serve as the primary escalation point for technical issues within your region
- Provide on-site technical leadership during critical production interruptions
- Support regional coverage planning and flexible scheduling based on service demand
- Mentor and support 2–4 Field Service Engineers through hands-on coaching and technical guidance
- Validate work quality, reinforce safety standards, and ensure consistent service execution
- Monitor system performance remotely using Formic dashboards and monitoring tools
- Ensure accurate service documentation, including root cause analysis and follow-up actions
- Identify recurring failure patterns and escalate systemic issues for fleet-wide improvement
- Build trusted relationships with customer site leaders and represent Formic professionally on-site
- Share field learnings and best practices to improve uptime, reliability, and service quality
- Support onboarding and technical development of new Field Service Engineers
Required qualifications:
- 5+ years of hands-on field service experience supporting robotics or industrial automation systems
- Advanced technical proficiency across mechanical, electrical, controls, and robotic systems
- Experience supporting industrial robots from major manufacturers (FANUC, ABB, KUKA, Yaskawa, Universal Robots)
- Proven ability to independently diagnose and resolve complex system-level failures
- Demonstrated experience mentoring, coaching, or leading other engineers in the field
- Strong communication skills and composure in customer-facing environments
