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Payoneer is a global fintech platform founded in 2005 that simplifies cross-border business operations for over 2.5 million users across 190+ countries. The company provides integrated solutions spanning global payments, compliance, multi-currency management, workforce solutions, working capital, and business intelligence.
As Regional Customer Success Operations Manager based in Bangalore, you will drive operational excellence for the Customer Success function across the region. This is a hybrid role reporting to Regional CS Leadership, where you'll bridge global strategy with regional execution to improve customer retention, growth, and business outcomes.
Key responsibilities include:
- Partner with Regional CS leaders to enhance operational performance and execution efficiency
- Lead cross-functional global CS initiatives from conception through rollout and adoption
- Drive implementation of new processes, systems, and operating models across the region
- Represent regional needs and priorities in global planning discussions
- Analyze business performance metrics to identify opportunities for improved efficiency, scalability, and customer outcomes
- Build strong cross-functional partnerships with Product, Technology, RevOps, Enablement, and Customer Success teams
You'll need 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or similar roles. Required skills include strong project management, analytical capabilities, and stakeholder management in global environments. You should be data-driven, proactive, and thrive in fast-paced settings. Experience with Salesforce, business intelligence tools, and AI tool development is advantageous.
Payoneer values customer partnership, accountability, continuous improvement, and collaborative growth.
