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Salary: USD 120,000 - 140,000 / annual
Ever is an AI-native auto retail platform building the next generation of automotive retail, starting with electric vehicles. The company has raised $100M in total funding and is expanding rapidly across the nation with a new hub in Northern California.
You will own reconditioning operations for the NorCal market, building workflows from the ground up and establishing the playbook that scales company-wide. This is a hands-on, high-ownership role where you will drive day-to-day operations, set quality standards aligned with the Ever brand, and develop a high-performing team.
Key responsibilities include:
- Build and run recon operations to hit throughput, quality, and cost targets
- Develop quality standards that reflect brand expectations, not just adequacy
- Lead, coach, and grow a team of technicians and service advisors with clear career paths
- Create and iterate on standard operating procedures from scratch; document what works and eliminate what doesn't
- Own production planning and capacity management as volume scales
- Drive continuous improvement through structured problem-solving and root-cause analysis
- Enforce health, safety, and compliance standards without compromise
- Manage the active work queue end-to-end, knowing what every unit is waiting on at any moment
- Manage WIP limits per stage to prevent bottlenecks and aging inventory
- Maintain accurate handoff documentation across all pipeline stages (ingress, inspect, repair, detail, photo)
- Hold hard SLA windows for vendor scheduling and escalate stalled units proactively
- Build and run structured onboarding and certification paths for technicians and service advisors
- Conduct regular 1:1s with competency-based feedback
- Identify skill gaps and close them with targeted coaching
- Create progression paths for technicians to retain top talent
- Train service advisors on documentation, customer communication, and handoff ownership
- Report on key metrics and flag risks early with no surprises to leadership
The role is ground-floor in a high-growth, mission-driven company. You will have ownership of something real, and the processes you build will become the template for scaling nationwide.
Requirements:
- 5+ years managing operations in automotive, reconditioning, or lean manufacturing environments
- Demonstrated ability to build processes from scratch, not just inherit them
- Experience developing frontline teams; understanding the difference between managing and coaching
- Fluency in lean principles with hands-on experience running kaizen events
- Strong analytical instincts; using data to drive decisions, not just report on them
- Valid driver's license with clean record
- Ability to work flexible schedule including weekends during launch phase
- Physically able to work in active shop environment (standing, lifting up to 40-50 lbs, PPE use required)
- Ability to stand and walk for extended periods, work indoors and outdoors around moving vehicles and shop equipment, safely operate vehicles throughout facility
Bonus qualifications:
- EV-specific experience (does not need to be OEM)
- Background launching a new site or market from zero
- Familiarity with AI-enabled operations tools or eagerness to learn
