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Zubale is a technology company enabling retailers to succeed in e-commerce across Latin America (Mexico, Brazil, Chile, Costa Rica, Peru, Colombia). The company operates three core products: Flexifleet (a freelancer marketplace for picking, packing, and delivery tasks), Fulfillment Optimizer (modular software to increase productivity in e-commerce operations), and Consumer Connect (conversational AI on WhatsApp for sales and customer experience).
Zwork, part of Zubale's ecosystem, is seeking an Operational Talent Recruiter to strengthen the attraction and onboarding of operational, promotional, and other profiles needed by their clients. You will manage the complete recruitment lifecycle for high-volume operational roles, ensuring timely vacancy coverage and successful candidate integration.
Key Responsibilities:
- Manage the full recruitment process: attract, evaluate, and select operational, promotional, and administrative talent from profile definition through offer and onboarding follow-up.
- Plan coverage with operational teams: align priorities, start dates, and requirements with area leaders, anticipating needs and coverage risks.
- Execute attraction strategies: combine job boards, social media, referrals, job fairs, and field recruitment based on profile and location.
- Ensure strong candidate experience: communicate role functions, conditions, schedules, locations, and process stages with timely, respectful follow-up.
- Coordinate onboarding: integrate documentation and track offer letters, required paperwork, uniforms, and supplies in collaboration with responsible areas.
- Monitor results: track coverage, time-to-hire, conversion by stage, source effectiveness, first-day attendance, and initial retention; propose improvements.
- Maintain reliable information: update the ATS and vacancy controls; present reports enabling decision-making and deviation management.
- Optimize recruitment resources: manage budget for job postings, campaigns, and events, prioritizing high-performing sources.
- Support compliance: validate required documentation integration and coordinate with responsible areas on applicable labor and REPSE requirements.
You are proactive, organized, and personable with a sense of urgency and ability to manage multiple vacancies simultaneously. You understand that successful hiring goes beyond filling a vacancy—it requires clear communication of role conditions, candidate compatibility assessment, and follow-up through incorporation.
Requirements:
- Bachelor's degree in Psychology, Administration, Human Resources, Communication, or related field.
- Proven experience in recruitment and selection of operational and high-volume profiles; experience in retail, logistics, promotional services, or staffing is valued.
- Ability to manage multiple vacancies, locations, and start dates simultaneously.
- Experience in digital attraction and field recruitment.
- Proficiency with job boards (Indeed, Computrabajo, OCC, LinkedIn) and ATS systems.
- Excel or Google Sheets skills for updating controls, analyzing metrics, and creating reports.
- Clear communication, empathy, organization, and quick problem-solving ability.
- Familiarity with onboarding documentation, labor regulations, and REPSE requirements.
- Availability to travel to operational sites and conduct field recruitment activities.
- Own computer required.
- Monday–Friday schedule with occasional weekend availability for recruitment events or operational follow-up.
