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Hims & Hers, a leading public health and wellness platform (NYSE: HIMS), is seeking a Quality Assurance Specialist to support its Quality team in building and maintaining data-driven quality performance systems for compounding and fulfillment operations.
In this role, you will monitor, analyze, and report on key quality metrics and KPIs related to root cause analyses (RCAs), corrective and preventive actions (CAPAs), deviations, supplier quality, product release, environmental monitoring, and compliance performance. You will act as the bridge between data and actionable insights, transforming quality metrics into measurable operational improvements that enhance safety, compliance, and efficiency.
Key responsibilities include:
- Developing and maintaining KPIs related to quality system effectiveness, including CAPA cycle time, audit findings, deviation trends, and complaint resolution rates
- Aggregating and analyzing quality data from multiple systems to identify trends, process gaps, and improvement opportunities
- Partnering with QA leadership and Operations to implement corrective and preventive actions based on metric trends and root cause analysis
- Ensuring KPI programs align with cGMP, BOF, and USP <795>, <797>, <800> standards to support inspection readiness and ongoing compliance
- Designing and maintaining dashboards and scorecards that visualize key quality metrics for leadership review and internal audits
- Working cross-functionally to standardize data collection, streamline reporting workflows, and automate metrics tracking
- Providing metric summaries and trend data to support internal, external, and regulatory audits
- Supporting training initiatives to ensure teams understand quality KPIs and improvement targets
Required qualifications: Bachelor's degree in Quality Assurance, Data Analytics, Engineering, Life Sciences, or related field; 3+ years in pharmaceutical, compounding, medical device, or regulated healthcare environments; strong understanding of Quality Management Systems (QMS) and cGMP compliance; experience analyzing and visualizing data using Excel, Power BI, Tableau, or similar platforms; familiarity with USP standards, 21 CFR Part 211, and Good Documentation Practices (GDP); proficiency with ERP and QMS software such as NetSuite, MasterControl, TrackWise, or Veeva.
Hims & Hers offers competitive salary and equity, unlimited PTO, comprehensive health benefits, 401(k) matching, ESPP, and a commitment to diversity and flexible work arrangements.
