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Chamber Cardio is rebuilding the system for cardiology by partnering with independent cardiologists to lead population health efforts in their communities. The company provides technology, data, and operational tools that help physicians shift from volume-based to outcomes-based care models.
As Provider Success Manager, you will serve as the primary relationship owner for assigned cardiology practices, working directly with physicians, practice managers, and care teams. You'll help practices thrive in value-based care by driving clinical performance, optimizing technology adoption, and ensuring success under Chamber's model.
Key responsibilities include:
**Provider Engagement & Performance:** Serve as the primary relationship owner for assigned practices, building trust around value-based goals. Review and interpret clinical performance data with providers, highlighting trends and opportunities. Support practices in implementing improvement plans related to outcomes, utilization, and patient engagement. Identify and escalate barriers to performance, partnering internally to develop solutions.
**Software Adoption & Enablement:** Train and coach providers and staff on Chamber's platform, ensuring tools are fully utilized for care coordination, documentation, and reporting. Track user engagement and adoption metrics; proactively address underutilization. Partner with Product and Operations teams to translate customer feedback into product improvements.
**Operational Excellence:** Coordinate onboarding and ongoing success planning for each practice. Create structured workflows and success playbooks that scale across the network. Monitor key metrics (engagement rates, gap closure rates, quality performance) and deliver recurring progress reports. Ensure all customer touchpoints reflect Chamber's standards of empathy, professionalism, and reliability.
In your first 90 days, you'll build relationships with your initial set of practices, establish recurring success reviews, lead metric reviews demonstrating insight into population performance, deliver practice-level training on Chamber's tools, and establish feedback loops between practices and internal teams.
**Requirements:**
- 5–8+ years of experience in customer success, practice management, or provider engagement, ideally within value-based care, managed care, or population health
- Strong understanding of clinical workflows, quality metrics, and payer-provider collaboration
- Exceptional relationship management and communication skills with a consultative, empathetic approach
- Ability to interpret and explain healthcare data to non-technical audiences
- Passion for technology, especially implementing new technology and AI
- Detail-oriented operator who can balance proactive planning with responsive problem-solving
- Passion for improving outcomes and experiences in cardiovascular care
Remote role with periodic travel to practice sites or Chamber offices as needed.
