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CaptivateIQ is a Series C SaaS platform transforming sales performance management, starting with incentive compensation and expanding into broader sales planning. Backed by top-tier investors (Sequoia, ICONIQ, Accel, Sapphire Ventures), the company serves high-growth enterprises like Netflix, Figma, and Stripe.
The Professional Services team is seeking a Project Manager to lead customer implementations and ensure successful SaaS deployments. This role sits at the intersection of customer success and technical delivery, requiring someone who can manage complex project lifecycles from kickoff through go-live.
Key responsibilities include:
- Leading end-to-end customer implementation projects
- Managing project scope, timelines, resources, and budgets
- Identifying and mitigating risks proactively
- Coordinating across internal teams (engineering, product, support) and external stakeholders
- Ensuring exceptional customer experience throughout deployment
- Communicating status, blockers, and outcomes to leadership and customers
Ideal candidates bring 3-5+ years of SaaS implementation or project management experience, with a track record of delivering complex deployments on time. You're comfortable with ambiguity, excel at stakeholder management, and have a bias toward action. Experience with sales operations, revenue tech, or incentive compensation platforms is a plus but not required.
