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Salary: USD 128,000 - 150,000 / annual
Scale AI is building a dedicated technical enablement function for its Frontier Agentic Engineers—a fast-growing, strategically critical customer-facing engineering organization. As Program Manager, Technical Enablement, you will own the full enablement lifecycle from day-one onboarding through ongoing development, reporting on ramp speed, knowledge base health, and team readiness.
Key responsibilities include:
**Engineering Onboarding**: Design and launch a structured, role-based onboarding program that takes new FAE hires from environment setup to meaningful technical contribution within 30 days. Define fully ramped success criteria by role and communicate them clearly to new hires and managers.
**Knowledge Base Governance**: Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering. Eliminate fragmentation, broken links, and stale documentation. Establish a review cadence to keep content current as the platform evolves; tag owners and set expiration dates for key docs. Create a clear document hierarchy so engineers know which resources are canonical versus deprecated.
**Ongoing Technical Development (Everboarding)**: Develop and maintain a recurring enablement cadence (live sessions, async updates, release summaries) that keeps tenured engineers up to date on new capabilities, product changes, and evolving enterprise use cases. Identify readiness gaps and develop targeted content to close them.
**Stakeholder Collaboration & Program Management**: Serve as the embedded enablement partner to FAE leadership. Collaborate with the broader Enablement team to adapt GTM content for engineering audiences. Manage multiple concurrent programs with clear milestones and report on program health and outcomes to engineering and Enablement leadership.
You bring 4+ years of professional experience in enablement, program management, technical training, or a closely related role, plus 2+ years of program management experience with a track record of taking programs from zero to launch in fast-moving environments. You have experience supporting technical teams (engineers, solutions engineers, or similar) at B2B technology companies. You have strong instincts for knowledge management—you've built or significantly improved documentation systems and have clear opinions on what makes them work. You can navigate technical content: read architecture docs, identify what's outdated, and work with engineers to fix it. You write clearly and create content people actually use. You're proficient with AI tools for content creation, summarization, and workflow automation.
Nice-to-haves include background in developer tools, AI/ML platforms, or technical product environments; experience building LMS-based learning paths or structured onboarding curricula for technical audiences; familiarity with tiered instructional design or adult learning principles; prior experience collaborating with Product, Engineering, or Delivery teams to extract and systematize institutional knowledge; and experience in high-growth, venture-backed environments building programs from scratch.
