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Salary: USD 120,000 - 200,000 / annual
Mercor is an AI data company on a mission to organize human intelligence to power the AI economy. The company operates a platform where millions of domain experts train frontier AI models, generating over $4 million in daily payouts. Mercor also offers Enterprise solutions to Fortune 500 companies, capturing expert workflows and translating them into AI agents.
As Program Manager for Quality, you will lead quality assurance operations for designated accounts and projects across various human data domains. You'll own quality programs end-to-end: from initial planning and operational execution through final audit delivery and insights reporting. Key responsibilities include developing automated technical solutions to evaluate dataset quality, identifying root causes of issues, and creating systems to assess auditor and human data talent performance against quality standards.
You will manage a team of 30+ quality control specialists, hiring, coaching, and developing them to drive high-impact outcomes in customer engagements. You'll devise scalable solutions to operational challenges by going deep into project details when needed. Regular monitoring and reporting of quality metrics and KPIs will inform company operations and strategy. Cross-functional collaboration with engineering, account operations, and leadership is essential to execute on SLAs for high-priority projects.
The ideal candidate has 3+ years owning high-impact technical and operational outcomes. You're results-driven, entrepreneurial, and comfortable building systems from scratch in high-urgency environments. Strong communication across leadership, project leads, cross-functional teams, and your auditor workforce is critical. You approach problems with data-first rigor, combining qualitative and quantitative analysis. Experience with LLMs, databases, scripting, or growing distributed workforces is a plus. A STEM background is valued. You thrive in fast-paced, high-growth startup environments and can ruthlessly prioritize under pressure.
