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Socure is building identity trust infrastructure for the digital economy, verifying identities in real time and stopping fraud. The company is seeking a Program Manager, Organizational Effectiveness & Insights to serve as a strategic, hands-on program owner responsible for designing, running, and continuously improving programs and diagnostics that maintain organizational health as the company scales.
Reporting to the Head of Talent Development & OE, this role owns end-to-end delivery of Socure's engagement survey program, supports operating model design and implementation, builds org health diagnostics, and develops the company's change management practice and playbook. The ideal candidate is a strong program manager and people analytics practitioner who can move fluidly between data, diagnosis, and design—turning insight into structured, well-adopted action.
Key responsibilities include:
- Own end-to-end execution of engagement survey programs (onboarding, engagement/pulse, exit surveys) from design through vendor management, communications, reporting, analysis, and action planning with People Partners and leaders.
- Consolidate engagement, pulse, exit, and listening data into clear reporting views and dashboards; identify trends and drivers; track action-plan progress.
- Support design, refinement, and rollout of operating model work including role definitions, decision rights, team structure optimization, and ways of working.
- Build and maintain org health diagnostics (turnover, span of control, engagement, performance distribution, headcount health) and translate findings into recommendations through root-cause analysis.
- Develop and own Socure's change management practice: standard playbook, toolkit, and frameworks (readiness assessment, stakeholder mapping, communication planning, adoption tracking).
- Partner with AI Ops Committee, HRBPs, and business leaders to assess how AI is reshaping team workflows and operating models, translating shifts into recommendations and change management support.
- Plan and execute strategic talent and culture projects as they arise.
- Build repeatable playbooks, templates, and documentation; identify opportunities to automate and streamline workflows using AI-enabled tools.
- Partner with HRBPs, HR Leadership, and business leaders to ensure programs are well adopted, inclusive, and grounded in data; serve as day-to-day point of contact for program questions and escalations.
- Stay current on market practice in organizational effectiveness, engagement measurement, and change management.
Requirements:
- Bachelor's degree.
- 5–7+ years of relevant experience in organizational effectiveness, program management, people analytics/insights, employee engagement, or change management, ideally in a fast-paced or tech environment.
- Proven experience owning an end-to-end engagement survey program (design, launch, reporting, action planning) or comparable organizational diagnostic work.
- Working knowledge of change management frameworks and methodologies (e.g., Prosci/ADKAR or equivalent); Prosci or CCMP certification a plus.
- Demonstrated proficiency in people analytics and data storytelling—comfortable working with survey, org health, and HRIS data, and consolidating it into dashboards and reporting views for leaders.
- Experience supporting operating model or org design work (roles, structures, decision rights) a plus.
- Strong program and project management skills, with ability to manage multiple concurrent programs, build clear project plans, manage dependencies, and deliver on time.
- High proficiency with project management, collaboration, survey, and analytics tools.
- Experience using AI or automation tools to streamline workflows or strong aptitude to learn.
- Excellent written, verbal, and facilitation skills, with ability to tell clear, effective stories with data and translate complex diagnostics into actionable guidance for leadership.
- Strong stakeholder management skills, ability to influence without authority, and build trust across People sub-teams and business partners.
- High attention to detail and ownership; comfort operating with a mix of structure and ambiguity as programs evolve.
