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Tuesday Health is a value-based palliative care provider group transforming serious illness and end-of-life care through goal-centered, community-based care. The company delivers interdisciplinary care that reduces avoidable hospitalizations and improves quality of life for patients and caregivers.
The Program Manager, Digital will own the execution, operational performance, and growth of myTuesday, Tuesday Health's patient digital access offering. MyTuesday provides patients with network-enabled tablets preloaded with the company's mobile app, enabling patients to stay connected to their care and engage digitally.
This is an operations-focused role responsible for ensuring the program operates effectively, delivers against established goals, and scales as the patient population grows. The Program Manager will work closely with Operations, Product, external vendors, and cross-functional partners to translate program strategy into effective execution.
Key responsibilities include:
- Own day-to-day execution and operational performance of myTuesday, maintaining visibility across device deployment, replacements, returns, inventory, and vendor-managed workflows
- Serve as primary owner of key vendor relationships, establishing expectations, monitoring performance, addressing issues, and holding partners accountable
- Translate program goals into operating plans, processes, and measurable actions in partnership with Product and Operations
- Monitor inventory, utilization, and patient demand to forecast needs, address capacity risks, and support growth
- Establish and maintain visibility into key program health measures including patient adoption, utilization, inventory, vendor performance, and operational effectiveness
- Use program data and operational insights to identify trends, risks, and opportunities that improve performance
- Partner with Product and Operations to strengthen, standardize, document, and automate operational workflows
- Drive operational readiness for program changes or expansion
- Identify operational issues and process gaps, determine next steps, and coordinate resolution across teams
- Periodically assist patients with device setup and troubleshooting, using feedback to improve operations and patient experience
- Support additional program management and cross-functional initiatives within the Product organization
The ideal candidate is a strong operator who is highly organized, comfortable working across teams, and motivated by building processes and operating discipline needed to deliver results at scale.
REQUIREMENTS:
- Bachelor's degree required, preferably in business, healthcare administration, operations, technology, or related field
- 3+ years of professional experience in program management, business operations, product operations, healthcare operations, project management, or related field
- Demonstrated ability to independently manage programs, processes, or operational workstreams and drive work from planning through execution
- Strong organizational and project management skills with ability to manage multiple priorities, dependencies, and stakeholders
- Strong problem-solving skills and ability to identify operational gaps, develop practical solutions, and drive issues through resolution
- Comfort working with data and reporting to evaluate program performance, identify trends, and inform operational decisions
- Strong written and verbal communication skills, with ability to work effectively with internal stakeholders, external partners, and patients
- Strong sense of ownership and accountability with ability to proactively identify what needs attention and drive work forward
- Comfort working with technology and helping others navigate technical issues when needed
- Ability to operate effectively in fast-paced environment where priorities, programs, and processes continue to evolve
- Experience in healthcare, digital health, healthcare technology, or technology-enabled services is preferred
