SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 100,000 - 170,000 / annual
Meter builds infrastructure that enables modern businesses to source, compare, and install internet across thousands of locations globally. As Program Manager for Connect, you will own the customer-facing fulfillment experience, transforming what is traditionally a painful process into a frictionless, white-glove service.
You will build and execute the framework and processes needed to deliver diverse connectivity options at global scale. Your day-to-day involves coordinating between internal stakeholders (Customer Success, Operations, Engineering) and external partners (internet service providers, riser companies, property managers) to ensure efficient installations from single-location retail shops to international multi-location enterprise deployments.
Key responsibilities include:
- Partnering with fulfillment specialists to ensure installations are completed and customer-ready
- Identifying friction points in the installation process and coordinating solutions that improve efficiency and velocity
- Building playbooks for repeatable scenarios and standardizing circuit installation and validation processes
- Expanding international coverage while maintaining quality and speed
- Developing systems thinking to reduce customer touchpoints and enable scalable operations
- Driving continuous improvement across the fulfillment experience
You thrive in complex environments where operational improvements have direct customer impact. You have experience working with legacy internet service providers, understand their challenges, and have strong opinions on how to drive change. You communicate clearly, build trust across internal teams and external vendors, and remain calm under pressure. You're motivated by building systems that enable thousands of connections and have vision for how this program can impact customers and providers globally.
REQUIREMENTS:
The posting does not explicitly state years of experience or formal education requirements. However, the role expects:
- Experience working with legacy internet service providers
- Strong operational and systems thinking
- Ability to coordinate complex multi-stakeholder projects
- Clear communication and relationship-building skills
- Demonstrated ability to identify and solve process inefficiencies at scale
