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Ripple Treasury is seeking a Program Manager based in Dubai to lead multi-solution client implementations across the Middle East. You will serve as the bridge between project-level execution and executive engagement, managing a portfolio of concurrent enterprise implementations while ensuring clients realize full value from Ripple Treasury's cloud-based treasury and risk management platform on time and within budget.
In this role, you will own program-level delivery across multiple simultaneous Ripple Treasury implementations, acting as the senior point of contact for client program sponsors and executive partners. You will develop and maintain coordinated program plans, resource allocations, RAID logs, and program-level reporting aligned with Ripple Treasury's delivery standards. You will identify and manage cross-project dependencies, risks, and customer concerns, driving issue resolution across internal and external teams with urgency and ownership.
You will facilitate executive-level status updates, steering committee meetings, and post-implementation reviews with clients and internal leadership. You will partner with Project Managers on individual engagements, providing mentorship, quality oversight, and support for blocking issues. Collaboration across Product, Engineering, Consulting, Sales, and Customer Success teams is essential to align delivery execution with client objectives and company priorities.
Additionally, you will champion program governance guidelines, change management, and continuous improvement across the delivery lifecycle. As the PMO practice scales, you will contribute to capability-building through playbook development, methodology refinement, and team mentoring.
Ripple is a fast-paced, venture-backed fintech company building solutions that enable financial institutions, businesses, governments, and developers to improve the global financial system through crypto-based solutions.
REQUIREMENTS:
- 5+ years of experience in program or project management, with at least 2 years managing enterprise-level SaaS, enterprise software, or professional services implementations
- Proven ability to manage complex, multi-solution programs simultaneously, often with remote resources, global teams, and partner-led delivery components
- Strong collaborator management skills with ability to navigate and influence at all organizational levels, from project teams to C-suite sponsors
- Experience working across internal delivery teams and third-party partners, including Systems Integrators (SIs) or global consulting firms
- Solid understanding of treasury, cash management, or financial risk management processes; experience with Ripple Treasury (GTreasury), Kyriba, ION, or similar platforms is a plus
- Demonstrated ability to identify, bring up, and drive resolution of program risks and issues in a fast-paced, client-facing environment
- Outstanding written and verbal communication capabilities with ability to simplify complex delivery status into clear executive narratives
- Ability to mentor and develop junior PMs and consultants while managing your own program delivery load
- Experience providing services to clients across the Middle East, or proven capability to work effectively across regional business cultures, time zones, and working-week conventions
- Willingness to travel regionally as required to support client engagements
