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Handshake is a career platform serving 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. The company recently launched Handshake AI, a rapidly growing AI data business working with frontier AI labs and Fortune 500 partners.
As a Program Manager on the Employer Customer Success team, you will drive adoption, retention, and expansion of Handshake's platform among premium employer partners. You'll work closely with Account Managers and Customer Success Managers to help employers achieve their early talent hiring goals.
Key responsibilities include:
- Execute project-based work supporting adoption, retention, and expansion across the platform
- Develop targeted recruiting campaigns through messaging strategy, audience identification, and outreach execution
- Analyze hiring trends and performance metrics via custom reporting, school strategy insights, and employer activity audits
- Build and maintain relationships with end users to maximize platform value and ROI
- Create best practices and training materials focused on diversity, inclusion, sourcing strategies, and platform optimization
- Serve as a product expert, advising employer partners on recruiting success within the platform
- Collaborate cross-functionally with internal teams to enhance employer experience and drive adoption
You'll need 4+ years of relevant experience, preferably in customer-facing SaaS, recruiting, implementation, or professional services. Strong project management, analytical thinking, communication, and stakeholder management skills are essential. You should thrive in ambiguity, work quickly without rushing, and excel at cross-functional collaboration.
The role requires in-office presence 5 days per week in San Francisco or New York City. Handshake offers competitive compensation, equity, 401(k) match, comprehensive health benefits, paid parental leave, flexible PTO, learning stipends, and wellness support.
