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Salary: USD 134,000 - 181,000 / annual
Afresh is an AI platform for grocery retail that helps enterprise partners like Albertsons, Meijer, and Wakefern optimize operations and reduce food waste. The company has achieved 70% revenue growth in 2025 and operates across 10%+ of the U.S. grocery market, preventing over 200 million pounds of food waste annually.
As a Program Manager on the Operations team (within the Tech Org), you will own the end-to-end success of customer partnerships during integration and deployment phases. You will build strong relationships across retail partners' organizations—from C-suite executives to store-floor teams—and lead cross-functional technical projects with Afresh stakeholders to deploy solutions at scale.
Key responsibilities include: leading and executing successful integrations; deeply understanding customer operations and mapping Afresh solutions to their needs; creating detailed, actionable implementation plans; building trusted relationships with partner project managers, store teams, operations leads, and executives; leading cross-functional work across Afresh's Executive, Engineering, Product, Support, Account, and Sales teams; capturing learnings to build a replicable deployment playbook; identifying process improvements; and continuously working toward scaling processes to lower cost of serve.
You will need exceptional project management skills to juggle multiple complex projects with many external and internal stakeholders, strong customer empathy, self-reliance in sourcing answers and making informed decisions, comfort with ambiguity, effective cross-functional collaboration, a process improvement mindset, understanding of customer business processes, and a commercial mindset aligned with customer priorities.
Ideal candidates bring 5+ years managing client relationships, 3+ years in product implementations/deployments (SaaS preferred), demonstrated ability to drive projects to completion, grocery or retail industry experience (preferred), excellent communication skills, proficiency with AI tools (Claude, Codex, Replit), and SQL/Excel/Looker skills. Up to 25% travel required. No visa sponsorship available.
