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Paytm is India's leading financial services company offering full-stack payments and financial solutions to consumers, merchants, and online platforms. The company is building India's largest digital lending ecosystem.
You will run Lending EMI programs end-to-end and own lender management, including onboarding, performance monitoring, SLA management, and relationship health. This is a cross-functional role requiring coordination across Credit, Operations, Technology, Legal/Compliance, and Sales teams to deliver volume, quality, and compliance outcomes.
Key Responsibilities:
- Manage current and new lending partners, including target setting, follow-ups, reconciliations, and business growth initiatives
- Own the complete program lifecycle for assigned Lending EMI programs: planning, launch, run, optimize, and wind-down
- Manage lender relationships including onboarding, commercial terms (as guided), SLA management, issue resolution, and performance reviews
- Track lender-wise metrics: volume, approval rates, turnaround time, reject reasons, and portfolio quality; drive corrective actions
- Coordinate cross-functional delivery with Credit, Ops, Tech, Legal/Compliance, and Sales for program readiness and smooth operations
- Maintain program documentation, SOPs, RACI matrices, and change logs
- Run governance forums including program reviews, lender reviews, and escalation calls; close action items
- Support new lender and program launches: coordinate UAT, own checklists, ensure go-live readiness
- Identify process gaps and drive continuous improvement across program and lender workflows
- Prepare leadership MIS reporting on program and lender health
The role offers flexible working options and career development in a diverse, inclusive workplace.
