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UnitedMasters Inc. is seeking a Program Director to join Translation, their award-winning independent creative solutions company. Translation helps ambitious brands harness the power of culture to solve their biggest challenges through a unique mix of expertise in culture, technology, and storytelling.
In this role, you will manage program delivery and account health across retainer and project-based clients. Key responsibilities include:
**Intake & Team Design**: Manage project intake across client accounts, partner with Resource Management on team design, and identify flex talent needs.
**Account & Program Health**: Own delivery health across accounts, lead internal program coordination, manage account-level scope tracking and SOWs, oversee staffing, and escalate capacity needs to senior leadership as required.
**Client Partnership**: Co-lead client strategy for delivery, maintain senior client relationships (director/VP level) on operations and staffing, create and manage success metrics with Business Leadership, and co-lead large-scale program delivery.
**Team Leadership**: Lead Senior PMs, project-focused Managers, and Associates. Co-lead junior managers to identify program-management capability. Model best practices in program management and develop PMs across all levels.
You'll need strong negotiation and conflict management skills, integrity, curiosity, and demonstrated progression in responsibility within a professional PM environment. Expertise in risk management, change management, and communications management is essential. You should be fluent in Google Suite, Slack, and project planning tools.
Minimum qualifications: 8-10 years in a creative agency, proven ability to solve talent allocation challenges, deep knowledge of 360° campaigns and creative production, successful leadership of mid and junior teams, and willingness to act as a player/coach. Preferred: independent agency or startup experience, and familiarity with AI solutions for workflow optimization.
