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Vivenu is a global leader in event ticketing technology, serving major clients like the Grammys, Golden Globes, Stanford University, and the Hockenheimring. The company has raised over $65 million in funding and operates six offices worldwide. The platform handles over 1 billion requests per month and serves over 10 million end users.
As a Professional Services Engineer, you will own a greenfield role focused on turning enterprise architecture into production reality. You will work in deep technical build mode, writing production code, designing and architecting robust technical solutions, and building reusable integration patterns. Your work will directly impact major enterprise deals and drive the company's global expansion.
Key responsibilities include:
- Design and architect secure, scalable technical solutions aligned with customer needs (headless vs. third-party integrations)
- Write scripts and custom code for data migration, automation, and system integration
- Partner with Engagement Managers, Solutions Architects, and Customer Success Managers to scope technical requirements and estimate effort
- Design, build, and deploy production applications combining business logic, APIs, SDKs, webhooks, and user-facing interfaces
- Collaborate with internal and external stakeholders to bridge technical and executive perspectives
- Engage directly with users to understand challenges and co-develop solutions
- Contribute tooling, frameworks, and best practices that scale across accounts
You will be supported by Engagement Managers and Solution Architects who manage customer interactions, allowing you to focus on technical execution. The role offers the opportunity to work with cutting-edge technology in the live entertainment space, impacting fan experiences at scale.
REQUIREMENTS:
- 3+ years of professional software engineering experience with demonstrated technical depth
- 1+ years of experience in a technical delivery role (Professional Services, Solutions Engineering, Implementation Engineering, or Customer Software Development)
- Strong proficiency in full-stack application development (e.g., TypeScript/Node.js)
- Hands-on experience with REST APIs, webhooks, and third-party system integrations
- Working knowledge of SQL and relational databases for querying, data transformation, and migration scripts
- Proven ability to debug complex issues quickly across multi-layered systems (data, API, application)
- Strong communication skills to articulate technical details internally and manage multiple client deliverables simultaneously
