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Cyberhaven is seeking a Professional Services Engineer to join its team building data security for the agentic enterprise. You will work directly with clients to understand their technical requirements, implement and configure Cyberhaven's data security solution, and troubleshoot complex technical issues.
In this role, you will take charge of implementation and configuration, ensuring seamless integration of Cyberhaven's solution within clients' existing environments. You'll collaborate closely with clients to understand their needs, diagnose issues, and create customized dataset and policy solutions. Using log file analysis, debugging techniques, and advanced troubleshooting, you'll identify root causes of technical problems and coordinate resolutions with Support, Engineering, and Operations teams.
You'll work cross-functionally with developers, project managers, and support staff to deliver high-quality solutions on schedule. You'll deliver technical training to end users, empowering them to maximize the platform's value and accelerate ROI. As a trusted advisor, you'll offer strategic guidance, best practices, and insights to help clients derive maximum value from the product.
You'll conduct regular progress updates, status meetings, and post-implementation reviews with clients, serving as the primary point of contact for escalations. You'll stay current with industry trends, emerging technologies, and product advancements to continuously enhance your expertise and provide valuable guidance.
Cyberhaven is backed by $250M from leading investors including Khosla and Redpoint, with a team that includes leaders from CrowdStrike, Palo Alto Networks, Meta, and Google.
REQUIREMENTS:
- 3+ years of experience as a Solutions Engineer, Delivery Manager, or Professional Services professional with endpoint security experience in the cybersecurity and DLP space
- Proven track record delivering complex technical solutions in Professional Services or Consulting roles, specifically with endpoint security products
- Previous experience with DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint
- Understanding of data classification methodologies and techniques to identify sensitive data types and define appropriate DLP policies
- Ability to manage and deliver against strict timelines with constant prioritization and mitigation strategy-building
- Deep technical background with hands-on experience supporting and troubleshooting SaaS-based security and endpoint agent technologies
- Software debugging skills
- Knowledge of web technologies, APIs, and data integration techniques
- Solid understanding of system architecture, network protocols, and Google Cloud Platform
- Practical knowledge of macOS (MDM, app management, basic terminal skills) and Windows (SCCM, GPO, Intune, registry configuration, PowerShell scripts) ecosystems
- Excellent written and verbal communication skills to convey technical concepts to diverse stakeholders
- Knowledge of system software design (services, drivers, agents)
- Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role
