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Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. The Illumio AI Security Graph powers a breach containment platform that identifies and contains threats across hybrid multi-cloud environments.
As a Professional Services Consultant, you will serve as a subject matter expert guiding clients through integration, deployment, and ongoing management of the Illumio product suite. You will act as a trusted advisor, managing deployments and upgrades while ensuring successful implementations through strong technical knowledge, project management skills, and effective communication.
Key responsibilities include:
- Serve as primary interface between client teams and Illumio's product and support teams
- Manage deployments and upgrades of the Illumio platform, coordinating timeframes and resources
- Conduct technical reviews and provide guidance on change preparation
- Develop Illumio-specific API scripts to enhance service deployment, monitoring, and management
- Provide best practices, documentation, and recommendations for optimizing Illumio usage
- Monitor and troubleshoot deployments, addressing anomalies and performance issues
- Facilitate testing, validation, and knowledge transfer sessions for client teams
- Collaborate with IT Security, Security Tooling, and Security Operations teams
- Prepare and maintain comprehensive project documentation
- Provide metrics and reporting on deployment effectiveness
- Support internal teams with integration documentation and security policy development
You will be based in São Paulo, Brazil, with willingness to travel to Silicon Valley HQ for product training and knowledge development.
REQUIREMENTS:
- 3+ years of consulting or advisory experience
- Strong experience with Linux (CentOS/Red Hat preferred) and Windows Server platforms
- Experience with cloud computing service providers (AWS, Azure, GCP, OCI)
- Experience with container platform architecture (Kubernetes, OpenShift, etc.)
- Experience with automation and scripting tools (Bash, Python, Ruby, Chef, Puppet, Ansible)
- Expertise in networking concepts, including network flows, protocols, and application security controls
- Problem-solving ability to diagnose and resolve issues in unfamiliar technology environments
- Ability to work with evolving technology and quickly adapt to new tools
- Client-facing skills, including conflict resolution and project management experience
- Excellent communication skills with ability to tailor messages to different audiences
- Broad understanding of IT infrastructure
- Project management experience (strong advantage)
- Tri-lingual fluency in Portuguese, Spanish, and English with technical proficiency
- Prior Illumio experience not required; training will be provided
