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Salary: USD 100,000 - 145,000 / annual
Gong is seeking a Professional Services Consultant to guide mid-market and small enterprise customers through successful deployment and adoption of the Gong Revenue AI Operating System. This is a hands-on individual contributor role within the North America Professional Services Delivery team.
You will serve as the primary functional expert for customer implementations, managing multiple concurrent projects. The role is approximately 75% billable customer delivery and 25% internal operational focus.
Key responsibilities include:
- Conducting discovery and business process mapping to analyze current revenue workflows and define optimal Gong solutions
- Executing hands-on system configuration of the Gong platform to match solution design and customer requirements
- Designing and documenting solutions, including persona-based workflows, configuration blueprints, and deployment documentation
- Supporting organizational change management activities to drive user adoption and ensure sustained value post-go-live
- Owning quality assurance processes, including test scenario development, User Acceptance Testing coordination, and post-go-live hypercare support
- Collaborating with customer technical teams on data validation, integration details, and security requirements
- Maintaining strong functional knowledge of the Gong product suite and third-party integrations (CRM, communication tools)
- Contributing to refinement of Professional Services delivery assets, templates, and best practice guides
- Partnering with Sales and Customer Success teams for seamless transitions across the customer lifecycle
Requirements:
- 4+ years of consulting experience in customer-facing Professional Services roles, preferably SaaS implementations
- Proven ability to manage relationships with diverse stakeholders across Sales, Marketing, and RevOps functions
- Strong working knowledge of revenue operations and business processes (pipeline management, sales cycles, team structure)
- Proficiency in designing and implementing solutions within major CRM platforms (Salesforce, HubSpot, Dynamics)
- Solid technical aptitude with hands-on configuration, troubleshooting, and ability to work with customer technical teams
- Excellent communication, interpersonal, and presentation skills to convey technical and business concepts clearly
