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Salary: USD 65,000 - 72,000 / annual
TerraClear is an agricultural technology company applying AI, robotics, and mechanical design to solve labor-intensive farm tasks. The company's first product automates rock clearing—a major pain point affecting nearly half of North American farms. They are now expanding into weed, pest, and disease management.
The Production Operations Specialist manages the daily workflow of drone imagery through rock-map generation and release. This is a high-volume, detail-oriented operations role responsible for order intake, prioritization, quality control, production tracking, troubleshooting, and logistics coordination.
Key responsibilities include:
- Own daily rock-map generation and release operations
- Manage incoming customer orders (remote data transfers and physical SSD drives)
- Review and submit drone imagery for processing based on priority and deadlines
- Track orders from intake through processing, QA/QC, release, and drive return
- Perform quality-control checks (field-boundary refinement, image-quality review, object-detection verification)
- Identify, troubleshoot, document, and escalate pipeline errors, file-transfer issues, and server problems
- Coordinate daily priorities and assignments for seasonal processing technicians
- Maintain SOPs, training materials, and process documentation
- Communicate order status, risks, and delivery timelines to Sales and Customer Success teams
- Track production metrics, backlog, turnaround time, quality findings, and capacity
- Support process-improvement, staffing, and capacity-planning initiatives
- Ensure appropriate handling and tracking of customer data and physical storage devices
The ideal candidate is highly organized, technically capable, detail-oriented, and comfortable managing high-volume files and technical workflows in a deadline-driven startup environment.
Compensation includes pre-IPO stock options, medical/dental/vision insurance (100% employee, 85% dependent), generous PTO, and 401(k).
REQUIREMENTS:
- Associate degree in GIS, geography, remote sensing, information technology, operations, engineering technology, or related field; equivalent relevant education, technical training, or work experience considered
- 2+ years of experience in technical operations, production operations, data processing, QA/QC, GIS/remote sensing, IT support, or similarly detail-intensive environment
- Experience working with large files or datasets (cloud transfers, shared/network drives, file organization, file integrity, physical storage media)
- Strong Windows skills (file management, network/shared drives, permissions, basic troubleshooting)
- Intermediate or stronger proficiency with Google Sheets or Excel (sorting, filtering, formulas, conditional formatting, shared trackers)
- Strong attention to detail and ability to identify missing inputs, data-quality issues, and processing errors
- Demonstrated ability to troubleshoot error messages, prioritize work, document issues, and escalate appropriately
- Clear written and verbal communication; ability to work effectively with technical and nontechnical teams
- Ability to manage multiple orders and deadlines in fast-paced environment
- Ability to work consistent Eastern Time business hours
