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Salary: USD 75,000 - 90,000 / annual
iCapital is hiring an Associate Product Trainer to drive product adoption and utilization through comprehensive education for customers, partners, and employees. This role sits at the intersection of product, sales, and learning, collaborating with Sales Leadership, Product Management, Product Marketing, and technical subject matter experts to ensure training effectively demonstrates how software features address business needs.
Key responsibilities include:
- Coordinate and deliver structured, high-quality instructor-led training sessions (both onsite and virtual) for customers, partners, and employees
- Develop, update, and maintain job and product-specific training modules, programs, courses, certification materials, and curricula aligned with audience needs and business priorities
- Design, develop, and record product education content, including video and technical training materials, while maintaining content within the Learning Management System (LMS)
- Translate complex technical concepts into clear, understandable terms, adapting materials to support sales efforts and varying end-user needs
- Partner with Sales and Product Management teams to identify ongoing training needs, coordinate schedules, and deliver regularly scheduled sessions
- Monitor and document participant progress, skill levels, and competencies through observation and assessments
- Establish evaluation methods and KPIs to measure training effectiveness, product utilization, and end-user satisfaction
- Serve as a central point of contact for training needs and identify opportunities to enhance programs and processes
- Support sales and marketing initiatives through travel (up to 10% of time)
The role is hybrid: Monday–Thursday in office, with flexibility to work remotely on Friday. Position can be based in either the greater Des Moines, IA, area or the greater Salt Lake City, UT, area.
Qualifications:
- 3+ years of corporate adult training experience, including proprietary software application training, instructional design for software applications, technical training, and knowledge of adult learning theories and practices
- Experience working in the annuities or life insurance industry
- Strong verbal and written communication, training, presentation, and professional public-speaking skills, with experience delivering onsite and web-based training (ILT and vILT) to individuals and groups with varying computer skills and educational levels
- Strong computer and software skills, including experience with virtual training and collaboration tools and LMS administration and maintenance
- Strong analytical and problem-solving skills, with the ability to quickly understand requirements, identify issues during software training, and develop timely solutions
- Strong work ethic and commitment to quality, with a disciplined, organized, and methodical approach to projects and tasks and strong attention to detail
- Ability to work independently or collaboratively within a team environment
- Ability to teach targeted skills and strong commitment to supporting participant success
- Willingness and ability to travel for business purposes up to 10%
