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Salary: EUR 32,000 - 42,000 / annual
Huntress is a fully remote, global cybersecurity company founded in 2015 by former NSA cyber operators. The company protects 4M+ endpoints and 7M+ identities worldwide with enterprise-grade, managed cybersecurity solutions designed for businesses of all sizes.
As a Product Support Specialist, you will be the first point of contact for technical support, providing world-class customer service with a 98%+ CSAT rating and ticket resolution within hours. You'll work collaboratively with a dedicated support team to resolve customer inquiries effectively and efficiently.
Key responsibilities include: providing initial technical support and conveying resolutions to customers; walking customers through problem-solving processes; assessing issues and escalating incidents appropriately; following up to ensure resolution; exceeding customer expectations; recommending improvements to documentation; and continuously expanding knowledge of Huntress products, internal procedures, and customer environments.
You should bring practical experience supporting Windows and macOS operating systems, including troubleshooting system and application issues. Familiarity with tools like ProcMon, Process Explorer, antivirus configuration, and system management tools (GPO, RMMs, SCCM) is valuable. Strong problem-solving skills, adaptability, and a collaborative team mindset are essential.
Huntress offers 100% remote work, home office setup reimbursement (£398), generous personal leave, monthly digital reimbursement (£92), annual US travel for company events, pension, and access to BetterUp coaching platform. The company is committed to building an inclusive culture where every team member is valued and empowered.
