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Salary: USD 75,000 - 85,000 / annual
Fyxer is an AI executive assistant that handles emails, scheduling, and follow-up for client-facing professionals. Since launching in May 2024, the company has grown to $35 million in ARR and is ranked 7th on Andreessen Horowitz's list of top AI apps.
In this role, you will own the front line of customer support across chat, email, and video, resolving issues end-to-end with minimal escalation. You'll diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely necessary. A key part of the role is identifying patterns in customer issues and translating them into process improvements, knowledge base content, and actionable insights for the wider team.
You'll act as connective tissue between Support, Sales, Product, and Customer Success, ensuring nothing falls through the cracks. As the company scales, you'll contribute to tooling decisions, workflow design, and team playbooks, helping shape how support evolves.
You'll be backed by strong Customer Success and Product Engineering teams and empowered with tools, training, and autonomy to proactively solve customer problems and drive impactful solutions. Success in this role means operating independently with high judgment, actively using AI in your workflow, consistently resolving complex technical issues with confidence and speed, proactively refining key support processes, thinking in systems ("how do we make the next ticket easier?"), and becoming a trusted cross-functional partner. Despite working remotely, you'll stay deeply connected to the team through proactive communication and showing up when it matters.
Fyxer operates with a culture of agency: exceptional people are hired, given total ownership, and empowered to move fast. The company grew from $1M to $30M ARR with just 32 people, demonstrating the impact of a lean, high-autonomy team.
REQUIREMENTS:
- 5+ years in product or technical support within a B2B SaaS environment
- Strong troubleshooting skills; you enjoy problem-solving and finding creative solutions
- Currently using AI in your workflow; you understand its usefulness and limits
- Human-in-the-loop mindset for customer-facing or escalation-critical work
- Experience with customer support tools (Zendesk, Intercom, Jira, Linear, or similar)
- Curious, coachable, and driven to exceed goals
- Startup-ready: adaptable, fast-moving, and hands-on
- Genuine opinion and interest in AI and the future of work
- Must be based in Chicago (role is fully remote to start, but Chicago residency is required)
