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Zscaler is seeking a Product Support Engineer III to join its Customer Success team in a hybrid role based in Bangalore or Mohali, India. This is a senior technical support position focused on resolving critical technical challenges for enterprise customers using Zscaler's cloud-native Zero Trust Exchange platform.
In this role, you will engage directly with customers on escalated support issues, participate in 24x7 support operations and on-call rotations, and collaborate closely with Engineering teams to troubleshoot and resolve complex technical problems. You will reproduce customer issues to verify problems, provide detailed feedback to Engineering and Operations teams, and create comprehensive technical documentation in the support database for incident resolutions.
You should be a problem-solver energized by tackling complex technical challenges with a customer-obsessed mindset. The ideal candidate operates with urgency while maintaining technical quality, collaborates across teams with candor and respect, and takes ownership of outcomes from strategy through hands-on execution.
Minimum qualifications include 6+ years of experience as a Support Engineer or Senior Support Engineer supporting cloud networking or web security products, 5+ years working with Linux, Unix, and FreeBSD operating systems, and hands-on experience with cloud-based solutions. Strong verbal and written communication skills are essential for interacting with technical teams, customers, partners, and executives.
Preferred qualifications include deep expertise in cloud networking infrastructure (AWS, Azure, GCP), cloud security management (NSGs, NACLs), Infrastructure as Code tools (Terraform, CloudFormation), and monitoring platforms (CloudWatch, Azure Monitor). Experience with Linux administration (Ubuntu, RedHat), Windows Server, Azure Virtual Desktop, Citrix Desktops, and cloud autoscaling is a plus. Demonstrated curiosity and active use of AI tools to enhance workflows and problem-solving is valued.
